Blog & News

More Than A Mantra

How healthcare providers can develop a culture of service.

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Is Your Patient Experience Data Actionable?

Is your patient experience actionable? Physician bedside manner. Facility cleanliness. Nurse response time. These are just a few of the factors that influence how patients feel about their healthcare experience. If a patient has an issue, you'll likely hear about it. But will it be too late?

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Welcome Grady Health System!

We are pleased to partner with Grady Health System in Atlanta!

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Quality Reviews Urges Swifter CMS Action on Digitization of Patient Surveys

Quality Reviews Urges Swifter CMS Action on Digitization of Patient Surveys

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Caution: Social Media Risks Ahead

Caution: Social media risks ahead


Today, social media adoption by hospitals and health systems in the United States is nearly universal: 94 percent of hospitals and health systems have a Facebook page, 51 percent have a Twitter account and 99 percent use Yelp and Foursquare, according to a study published in the Journal of Medical Internet Research.


But for providers, social media can be a double-edged sword.

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Press/Media

Healthcare Tech Outlook
August 2017

Quality Reviews: Voicing Patient Feedback in Real Time link »


Diagnostic Imaging
October 20, 2016

Capture Real-time Patient Experience Feedback in Imaging link »


Health Tech Talk Live
February 7, 2015

Edward Shin CEO & Co-Founder Interviewed on Health Tech Talk Live Hosted by Ben Chodor link »


Modern Healthcare
July 23, 2014

More digital health startups chosen for NYC accelerator link »


Becker's Hospital Review
August 29, 2013

Mount Sinai Gets Real-Time Patient Feedback to Meet Real-Time Needs link »