Testimonials

“We absolutely love the Quality Reviews platform! QReviews allows us to get real time feedback from our patients regarding where we are excelling as a center and where we can use improvement. It allows us to identify trends, shout out team members who are going above and beyond, and provide the best possible patient care! Q-Reviews allows us to provide prompt service recovery for patients who are able to provide us feedback regarding their care. The Q-reviews team, particularly Malerie are always available to help us with any questions, new projects, or ideas that we have. The team is always looking for new ways to help use the data provided to the best of our ability as a center to continue to elevate the Patient Experience! The platform has been such an incredible addition for our team and we are so grateful!”

Katie Bergin

Director of Patient Experience ( She, Her), Reproductive Medicine Associates of New York

“We are incredibly passionate about patient satisfaction and service recovery at our clinic. When we decided to work with Q-Reviews, we made both things happen quickly. The platform is simple to use, and the delivery and customization to our patients are seamless. Not only do we love utilizing Q-Reviews, but our patients seem to be happy with the text message delivery as well. We highly recommend it to any healthcare organization that wants to improve its patient experience!”

Peter Fuzesi, M.Sc.

Chief Operating Officer, Hanabusa IVF

“Our patients are critical to our success, so we wanted a solution that would offer us insights into their experience at our organization. We have been really happy with our decision to use the Q Reviews real-time feedback tool, as it has helped us improve our workflows and service recovery efforts. It also provides us with comments from our patients that we can share with our staff.”

Naiomi Jamal, MD, MPH, CMQ

Chief Health Officer, Swope Health

“Quality Reviews, Inc. is an essential partner ensuring our highest levels of patient care and satisfaction. They are an innovative and responsive team. They are BEST-IN-CLASS!”

Kerry Herbine

Chief Operating Officer, Lewis County Health System

“Q-Reviews has revolutionized the way in which we perform service recovery with patients who visit our hospital’s emergency room or ambulatory sites. Additionally, the information we receive on a daily basis allows us to better understand our performance in the eyes of our customers, the patient community.”

Gustavo Del Toro, M.D.

Chief Medical Officer, Wyckoff Heights Medical Center

“More traditional surveys take weeks to administer and while they provide valuable information, they do not resolve the issue of simply listening to how our patients feel at the point of care or shortly thereafter”

Larry McReynolds

NYU Family Health Centers President

“Service recovery and patient loyalty is a major focus point for the organization, so Q-Reviews has become the way we look at patient loyalty for Immediate Care. In Immediate Care, we are first-impression makers for the organization, so we want to make sure we’re putting our best face forward. The tool is simple, and it’s on the phone; we know that we are getting it to patients in a way that’s easy and not intrusive.”

Katie Lammie

Director, Medical Group Operations, NorthShore University HealthSystem

“Quality Reviews’ real-time feedback tool helps us focus on delivering compassion and empathy during our patients’ fertility journey. For any healthcare organization who takes patient experience seriously, using this tool is game-changing.”

Alan Copperman, MD, FACOG

Founder and Medical Director, RMA of New York

“We’re delighted by the instant feedback, which gives us the ability to act right away. The Quality Reviews team is extremely responsive – should any issues arise, they’re on it right away.”

Mark Kobe, RN MPA

Former Chief Nursing Officer, Sonoma Valley Hospital

“Our patients deserve to have their voices heard, and this tool gives us the ability to not only listen to, but also improve patients’ experience in real-time. This tool helps us achieve our overarching goal of making Beacon a welcoming place where patients know and feel that we care about them.”

Lori Turner

Former Chief Marketing, Innovation, and Customer Experience Officer, Beacon Health System, South Bend, IN

“While HSS has maintained a strong leadership position in the delivery of specialized orthopedic and rheumatologic care, we are also enthusiastic about continuously working to elevate the patient experience. Q-Reviews helps us do just that”

Mark Angelo

Former Vice President of Innovation and Business Development, Hospital For Special Surgery

“Quality Reviews is providing a level of transparency, in real time, that we’ve never had before. Frontline staff and even leaders outside of the patient experience department needed to have trust in one another because all of this data is so transparent, and people need a sense of assurance that we’ll use patient feedback as a tool to improve things – to see how we’re doing and how we get better. So, all of this required somewhat of a cultural shift for us; once staff recognize that you have integrity, and that you are fair and honest, then it’s easier for people to trust you with the vulnerability that can come with such transparent information.”

Michele Pirkle MBA, CPXP

Executive Director, Patient and Family Experience @Grady Health